Refund & Return Policy
Last updated: [11/ 28 / 2025]
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Made-to-order promise
Every Rift Terra item is printed or embroidered only after you order it. This helps reduce waste, but it also means we can’t accept returns for buyer’s remorse or wrong size without approval. Please check our size guide before purchasing.
Order issues (damaged, misprinted, wrong item)
If your order arrives damaged, misprinted, or incorrect, we’ll replace or refund it at no cost.
Report within 30 days of delivery (or 30 days after the estimated delivery date if the package is lost).
Email support: [Support@riftterra.com] with your order number, a short description, and clear photos of the issue and the packing slip.
Once verified, we’ll arrange a replacement or refund to your original payment method.
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Do not send any items back without first contacting us—unauthorized returns may be refused.
Exchanges & sizing
Because our products are made to order, we typically don’t accept size-related returns. If you need a different size:
We can offer a one-time paid exchange (you cover the item & reshipping) if the original is unworn and within 14 days of delivery.
Email us at [Riftterra@gmail.com] to request approval and instructions.
Final-sale/limited-drop items aren’t eligible.
Change or cancel an order
We begin production quickly. If you need to cancel or edit your order, email us within 2 hours of checkout. After production starts, changes aren’t guaranteed.
Address issues & unclaimed packages
Wrong/insufficient address provided: reshipment will require a new shipping fee.
Unclaimed packages returned to the sender: we can reship for an additional shipping cost.
Color & placement variation
Small differences in color, print placement, and embroidery thread appearance can occur between mockups and physical items. These are normal for POD and aren’t considered defects.
Non-returnable items
Personalized/customized items
Gift cards & digital products
Final-sale or limited-edition drops
Refund method & timing
Approved refunds are issued to the original payment method (shipping costs non-refundable unless we made an error). Banks typically post refunds within 3–10 business days.
International orders & customs
International customers are responsible for any customs/VAT fees. Delays caused by customs are outside our control and are not grounds for a refund.
How to start a claim
1. Email [Riftterra@gail.com] with subject “Order Issue – #[Order Number]”.
2. Include photos of the item, the defect, and the packing slip.
3. We’ll respond with next steps (replacement, refund, or return authorization address).